My order was canceled but I never called. I want to purchase the product.
We’re sorry to hear that your order was cancelled without your knowledge or consent. We contact customers for confirmation/updates on COD orders and orders that are lacking crucial information so that we can ship their product. If we do not hear from you within 7 days, we may cancel your order. However, if you still want your item, please let us know and we can mail it to you again.
My order is not dispatched yet, I would like to cancel my order.
We’re sorry to hear you want to cancel your order. You may cancel the order yourself by logging into your account. Please let us know what led you to cancel your order as feedback; this will help us better in the future.
The order has been shipped, but I would like to cancel my order.
We’re sorry to hear you want to cancel your order. Please be aware that your order has already been dispatched, and we respectfully request that you refuse delivery of the product; otherwise, the item will be returned to us. If this is a prepaid order, we will begin the return process as soon as you decline delivery. Please let us know what led you to cancel your order as feedback; this will help us better in the future.
I need to receive my order by a specific date. Can you help me?
We realize that you may have bought the jewelry as a present or that you need it delivered by a certain date. Please take note that while we will do our best to fulfill your items on schedule, there may be some delays. On a best-effort basis, we can try to deliver on a given day or before a specific date, but these are not guaranteed services. Please place your order and immediately email your order number and estimated delivery date to email@example.com.
The coupon code I have is not working.
We’re sorry to learn that your promo code isn’t valid. Please keep in mind that discount codes are case-sensitive, so make sure you don’t make any mistakes while entering them. It’s also possible that the discount code is outdated and has expired; in that case, please contact us with a screenshot of the code and we’ll do all we can to assist you!
A lot of brands are giving offers for X occasion. Do you have any?
Our strategy team creates all of our deals and promotions, and we consider most, if not all, significant occasions. We encourage you to subscribe to our email list or check our website frequently for updates on new discounts and promotions.
Will the metal get discolored?
You can buy our colored accessories with confidence that they will not fade with day to day use. Please avoid any physical harm or acidic chemical exposure to the accessories and it’ll be as fresh and bright as new!
Can I please have the pictures of the products?
Yes, please contact our sales staff with information on the product you’re interested in, and we’ll assist you with photos.